Customer Service

 

Excellence in distribution

We are the UK’s largest distributor of decorative surfaces specialising in ordering, worktops, laminates, compact, panel products, solid surface and wall panelling. With an annual turnover of more than £120 million we take the business

of fulfilling our customers’ needs very seriously. To this end, our thirteen regional branches offer the benefits of nationwide coverage, while being especially responsive to needs at a local level.

We are 100% committed to distribution, investing constantly in a best in class nationwide network that
can cope with the dynamics of our industry, delivering products on a Just in Time basis. Our 90,000 sq ft Central Distribution Hub is linked to our regional branches, which total over 500,000 sq ft of warehousing across the UK. We make more than 2,000 daily deliveries using our feet of over 100 vehicles achieving
a 99% on-time, in-full,
service record.

 

Unrivalled product choice and customer service

As experts in global sourcing our product portfolio is unparalleled, providing the most comprehensive choice of specialist products from the biggest brands in the industry. With a stockholding of more than 12,000 product lines, IDS gives you immediate access to complete surfacing solutions. This unrivalled product choice is further enhanced by the professional product specialists within our dedicated sales teams.

At IDS it’s simple: One point of contact. One phone call. One order. One delivery. One invoice. We’re easy to do business with, saving time and improving our customers’ productivity and efficiency.

For convenience and flexibility, we offer a 24/7 online trading solution via Webstore. Registered trade customers have full access to our entire flooring, worktop, laminate and wall panelling portfolio, allowing them to manage their account, search and download information,
order products and track deliveries.

In addition, our 11 trade outlets, complete with extensive showroom, not only showcase our products but display merchandising options, allowing you to view, order and collect product, or if in stock take away on the day.

 

Working partnerships

Our company ethos is to ‘grow by helping our customers and suppliers grow’, whether you are a customer or a supplier we believe in building long lasting relationships.

Our mission is to deliver genuine value to our partners, offering a personalised service, advice and support with business benefits that promote opportunities for mutual growth and prosperity.

At IDS innovation is in our DNA, offering new and exciting products from leading brands, as well as providing value added services such as bespoke digital print and speedy sampling. As an IDS partner, businesses have gained significant competitive advantage through use of our flexible distribution network
and exclusive access to some
of the most innovative products
on the market.

 

Committed to sustainability

When buying from IDS you can be con dent that you are trading in goods that are from legal, ethical and sustainable sources.
100% of our wood based products are EUTR compliant and 80% are either FSC® or PEFCTM. We have held Chain of Custody since 2005 and offer certified FSC® or PEFCTM options across each of our main product areas, including flooring, worktops, panel products, wall panelling, laminates and compact.

In addition, highly efficient route planning
of all our vehicles keeps our carbon emissions as low as possible. We also recycle and bale cardboard, plastic and timber across all of our branches..



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